Arrow Xl Tracking

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Department Call Connection Phone Numbers - we are in no way affiliated with any organisation mentioned
Arrow XL (Calls cost £1.50 connection fee + £1.50 per minute, plus your network access charges)
0905 481 0245
Official website Click here
Email customer service sales@arrowxl.co.uk
Online Assistance Click here

Opening Hours:
From our research, Arrow XL locations can be open 24 hours a day, but their head office in Wigan is open from 8am – 6pm on weekdays, 8am – 1pm on Saturday and is closed Sunday. We have been unable to discern the exact times that this depot is open.

Arrow XL reviews (taken 3 January 2018)
from Trustpilot/em>

Kelly Turner
2 reviews

Published 38 minutes ago
Had a single divan delivered
Had a single divan delivered. Excellent service. The delivery was within the time slot. I especially liked that you could track how many deliveries before mine and my daughter loved looking at the map while we waited even though there seemed to be a glitch and the lorry didn’t move on the map for us(I didn’t mind, just thought I would let you know). The delivery staff Shane and Pav were cheery on the phone and in person and were sweet with my daughter who was super excited. Very happy.

Reply from Arrowxl
Published 34 minutes ago
Hi Kelly,

Thank you for taking time to leave us a great review. I am really glad to hear you are pleased with the excellent service you have received from Shane and Pav. It’s great that they were very friendly and cheerful.

If you do have any problems, please do not hesitate to get in touch with us via email, live chat or telephone.

Kind regards,
Ellie.

Laura Weldrake
1 review

Published 42 minutes ago
crew
crew: P Magor and P Dixon

Fab delivery service, very helpful and friendly, would defo recommend this crew team

Reply from Arrowxl
Published 34 minutes ago
Hi Laura,

Thank you for taking time to leave us a great review. I am really glad to hear you are pleased with the excellent service you have received from Pmajor and P Dixon and that they were very helpful and friendly.

If you do have any problems, please do not hesitate to get in touch with us via email, live chat or telephone.

Kind regards,
Ellie.

Stacey
1 review

Published 80 minutes ago
Dewi and Mark delivered to us today
Dewi and Mark delivered to us today. They were really helpful, friendly and easy to talk to.

Thanks

Reply from Arrowxl
Published 76 minutes ago
Hi Stacey,

Thank you for the great review of our delivery drivers, Dewi and Mark. I am glad to hear that they were really helpful, friendly and easy to talk to during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

Luigi Cangialosi
1 review

Published 95 minutes ago
Great customer service
Lori was extremely helpful in supporting me

Reply from Arrowxl
Published 85 minutes ago
Hi Luigi,

Thank you for the great review for Lori. I’m really glad that Lori was able to help you over live chat to arrange your delivery for you. Please get back in touch if we can help you with anything else.

Kind regards,
Caitlan

Kelly
1 review

Published 103 minutes ago
I dealt with Lori on the online chat…
I dealt with Lori on the online chat and she answered my questions quickly and efficiently- thank you

Reply from Arrowxl
Published 91 minutes ago
Hi Kelly,

Thank you for taking time to leave us a great review. I am really glad to hear you are pleased with the excellent service you have received from Lori and that she was very efficient.

If you do have any problems, please do not hesitate to get in touch with us via email, live chat or telephone.

Kind regards,
Ellie.

Stuart Macgregor
1 review

Published 116 minutes ago
Timely and efficient delivery by Andy…
Timely and efficient delivery by Andy and Martin.

Would have no problem recommending Arrow XL.

Stuart

Reply from Arrowxl
Published 85 minutes ago
Hi Stuart,

Thank you for the great review of our delivery drivers, Andy and Martin. I am glad to hear that they were timely and efficient during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

P M Blair-Watt
1 review

Published 13 hours ago
Super delivery
wet and miserable day but Kev and Wullie delivered our new mattresses with a smile. They were quick and efficient. Thank you.

Reply from Arrowxl
Published 4 hours ago
Hi P M Blair-Watt,

Thank you for the great review of our delivery drivers, Kev and Wullie. I am glad to hear that they were quick and efficient during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

Helen taylor
1 review

Published 13 hours ago
Delivery drivers Dewi and Mark were…
Delivery drivers Dewi and Mark were very helpful and friendly.

Reply from Arrowxl
Published 4 hours ago
Hi Helen,

Thank you for taking time to leave us a great review. I am really glad to hear you are pleased with the excellent service you have received from Dewi and Mark. It’s great that they were very helpful and friendly.

If you do have any problems, please do not hesitate to get in touch with us via email, live chat or telephone.

Kind regards,
Ellie.

Phil
1 review

Published 14 hours ago
Dewi & Arron
Dewi & Arron – top marks for keeping me informed about the delivery and placing the massive box exactly where I wanted. Thanks.

Reply from Arrowxl
Published 4 hours ago
Hi Phil,

Thank you for the great review of our delivery drivers, Dewi and Arron. I am glad to hear that they kept you informed of the delivery time and that they placed the box where you wanted it.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

Ed Smith
1 review

Published 16 hours ago
After a previous terrible experience…
After a previous terrible experience last week and yesterday Chris and Rob rang me and said they would be here in an hour and turned up within timescale . They were both extremely friendly and efficient setting up both my fridge and washing machine . From what was a previous bad experience they have now filled me with confidence with CL Arrow.

Reply from Arrowxl
Published 4 hours ago
Hi there,

Thank you for taking time to leave us a great review. I am really glad to hear you are pleased with the excellent service you have received from Chris and Rob. It’s great that they were very friendly and efficient.

If you do have any problems, please do not hesitate to get in touch with us via email, live chat or telephone.

Kind regards,
Ellie.

Lois
1 review

Published 16 hours ago
I have been waiting for my delivery for 5 weeks
I have been waiting for my delivery for near enough 5 weeks first of all 2 items was missing when I waited for them to be re orderd and and re delivered they did not come because they got loaded onto the wrong van when the company managed to track them down the bedroom furniture set was declared as damaged I spoke to a guy in the customer service team called Kevin from the Wigan office who was very rude and patronising telling me that I can have the damaged items and he won’t be putting a manger on the phone! I have took 2 days off work to wait for these delieverys and have to wait a further 2 weeks for another delivery which means another day off work. The amount of stressed caused trying to talk to customer service and getting told different story’s.

Reply from Arrowxl
Published 4 hours ago
Hi Lois,

I am really sorry to hear you have not yet received your parcel, and that the person you spoke to was very rude and patronising, this is not what we like to hear. Please know, this has been passed over to the relevant department to be looked into and you will be contacted with an update.

If you do have any further problems, please do not hesitate to get in touch with us via email, live chat or telephone.

Kind regards,
Ellie

Clare
1 review

Published 20 hours ago
Delivery review
Friendly delivery man, delivered within the allocated time slot given

Reply from Arrowxl
Published 4 hours ago
Hi Clare,

Thank you for the great review of our delivery drivers. I am glad to hear that he was friendly during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

Avril Maywood
1 review

Published 20 hours ago
Just had a furniture delivery by Kev &…
Just had a furniture delivery by Kev & Wullie. Friendly and efficient. Furniture was put in room of my choice. Thanks guys.

Reply from Arrowxl
Published 4 hours ago
Hi Avril,

Thank you for the great review of our delivery drivers, Kev and Wullie. I am glad to hear that they were friendly and efficient during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

Brian Turner
1 review

Published 22 hours ago
Tried to call the phone number but then…
Tried to call the phone number but then reverted to the “Live Chat” services and was sorted in no time at all! found Ria most helpful . Many Thanks

Reply from Arrowxl
Published 21 hours ago
Hi Brian,

Thank you for the great review for Ria. I’m really glad that Ria was able to help you over live chat to arrange your delivery for you. Please get back in touch if we can help you with anything else.

Kind regards,
Caitlan

Rukhsana Nabi
1 review

Published 23 hours ago
Great service from Graham and Christian
Great service! Delivery team – Graham and Christian – called with estimated time of arrival, (after several text messages with reminders). They placed a mat down to protect my light carpets, took my delivery to the room where it was to be placed, and offered to unpackage and assemble it for me. The media unit was very quickly assembled and then they even took the packaging away. Very fast and efficient service.

Reply from Arrowxl
Published 23 hours ago
Hi Rukhsana,

Thank you for the great review of our delivery drivers, Graham and Christian. I am glad to hear that they were very fast and efficient during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

Ade
2 reviews

Published 24 hours ago
P.Magor & P.Dixon were very cheerful…
P.Magor & P.Dixon were very cheerful guys. It was nice that they rang 5 to 10 minutes before their arrival. Very prompt, efficient and courteous. The package is an expensive and large item and all packaging looks fine, so I am happy, give them a bonus 😉

Reply from Arrowxl
Published 24 hours ago
Hi Ade,

Thank you for the great review of our delivery drivers, P Magor and Dixon. I am glad to hear that they were very prompt, efficient and courteous during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Caitlan

Steve Shaw
1 review

Published 25 hours ago
Updated 24 hours ago
Just had my new mattress delivered
Just had my new mattress delivered. How polite and helpful Pmagor and P. Dixon were. Good job guys A+

Reply from Arrowxl
Published 25 hours ago
Hi Steve,

Thank you for the great review of our delivery drivers, Pmagor and Dixon .I am glad to hear that they were helpful and friendly during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Andrea

Martin Lester
4 reviews

Published 26 hours ago
Quick and easy to organise delivery…
Quick and easy to organise delivery with Andrea. If the delivery itself is as smooth then it will have been a great customer service experience.

Reply from Arrowxl
Published 25 hours ago
Hi Martin,

Thank you for the great review for Andrea. I’m really glad that Andrea was able to help you over live chat to arrange your delivery for you. Please get back in touch if we can help you with anything else.

Kind regards,
Caitlan

Debbie Jones
2 reviews

Published 26 hours ago
Excellent and professional service by…
Excellent and professional service by Dewi and Mark

Reply from Arrowxl
Published 26 hours ago
Hi Debbie,

Thank you for the great review of our delivery drivers, Dewi and Mark. I am glad to hear that they were friendly and helpful during your delivery.

Please do not hesitate to get in touch via live chat, email or calling us if we can be of any further assistance.

Kind regards,
Andrea

Lyndsey Davidson
1 review

Published 26 hours ago
Super helpful, just a delight
Ellie was more than helpful when I wanted to change my delivery date. She was very polite and efficient.
Well done Ellie, I’ve dealt with so many delivery companies during this house move and she was a pure delight.

Reply from Arrowxl
Published 26 hours ago
Hi Lyndsey,

Thank you for the great review for Ellie. I’m really glad that Ellie was able to help you over live chat to arrange your delivery for you. Please get back in touch if we can help you with anything else.

Kind regards,
Andrea