Looking for information around fedex tracking telephone number uk? You maybe be able to find a direct phone number to call using the Fedex website here, or you can connect to the main Fedex helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to the Fedex, or any other organisation listed on this website, and we simply offer a call connection service. Our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.
From our research, FedEx locations can either be open 24 hours a day, but their local depots are generally open from 7.30am – 6pm on weekdays, 7.30am – 12pm on Saturday and are closed Sunday. We have been unable to discern the exact times that this depot is open.
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FedEx Express, formerly Federal Express, is a cargo airline based in Memphis, Tennessee, United States. It is the world’s largest airline in terms of freight tons flown and the world’s fourth largest in terms of fleet size. It is a subsidiary of FedEx Corporation, delivering packages and freight to more than 375 destinations in nearly every country each day.
Its headquarters are in Memphis with its global “SuperHub” located at Memphis International Airport. In the United States, FedEx Express has a national hub at Indianapolis International Airport. Regional hubs are located at Ted Stevens Anchorage International Airport, Oakland International Airport, Newark Liberty International Airport, Fort Worth Alliance Airport, Piedmont Triad International Airport, and Miami International Airport. International regional hubs are located at Paris-Charles de Gaulle Airport, Guangzhou Baiyun International Airport, Kansai International Airport, Toronto Pearson International Airport, and Cologne Bonn Airport. There are a total of 12 air hubs in the company’s worldwide network.
1.1 Early history
1.2 Rapid growth
1.3 FedEx era
1.4 Economic downturn
4 FedEx Feeder
5 Environmental initiatives
5.1 Delivery fleet
5.2 Aircraft Modernization
6 Major incidents and accidents
7 Northrop Grumman Guardian
8 Sorting Facilities
9 See also
11 External links
A former Federal Express Boeing 747-200F. Federal Express inherited Boeing 747-200s from the Flying Tiger Line after its merger. The 747s would exit the fleet by 1996.
The concept for what became Federal Express came to Fred Smith in the mid-1960s, while an undergraduate student at Yale. For an economics class, he submitted a paper which argued that in modern technological society time meant money more than ever before and with the advent of miniaturized electronic circuitry, very small components had become extremely valuable. He argued that the consumer society was becoming increasingly hungry for mass-produced electronic items, but the decentralizing effect induced by these very devices gave manufacturers tremendous logistic problems in delivering the items. Smith felt that the necessary delivery speed could only be achieved by using air transport. But he believed that the U.S. air cargo system was so inflexible and bound by regulations at that time that it was completely incapable of making sufficiently fast deliveries. Plus, the U.S. air cargo industry was highly unsuited to the role. Its system depended on cooperation between companies, as interlining was often necessary to get a consignment from point A to point B, and the industry relied heavily on cargo forwarders to fill hold space and perform doorstep deliveries.
In his paper, Smith proposed a new concept-have one carrier be responsible for a piece of cargo from local pick-up right through to ultimate delivery, operating its own aircraft, depots, posting stations, and delivery vans. To ensure accurate sorting and dispatching of every item of freight, the carrier would fly it from all of its pickup stations to a central clearinghouse, from where the entire operation would be controlled. For years it has been misreported that the professor teaching the course gave the paper the grade of “C”, but Fred clarified in a 2004 interview that the grade is not known and the reports of a “C” grade were due to his response to a reporter who asked him what grade he received and his reply was, “I don’t know, probably made my usual C.” Despite the professor’s opinion, Smith held on to the idea.
Smith founded Federal Express Corporation in 1971 in Little Rock, Arkansas, where Smith was operating Little Rock Airmotive. After a lack of support from the Little Rock National Airport, Smith moved the company to Memphis, Tennessee and Memphis International Airport in 1973.
First FedEx Express aircraft, a Dassault Falcon 20 named Wendy, on display at Steven F. Udvar-Hazy Center.
The company started overnight operations on April 17, 1973, with fourteen Dassault Falcon 20s that connected twenty-five cities in the United States. Fred Smith’s childhood friend, John Fry of Ardent Studios, sent Ardent partner Terry Manning to the Federal Express home office on Democrat Road near the Memphis Airport with the first package to be put into the system. That night, 186 packages were carried. Services included both overnight and two-day package and envelope delivery services, as well as Courier Pak. Federal Express began to market itself as “the freight service company with 550-mile-per-hour delivery trucks”. However, the company began to experience financial difficulties, losing up to a million USD a month. While waiting for a flight home to Memphis from Chicago after being turned down for capital by General Dynamics, Smith impulsively hopped a flight to Las Vegas, where he won $27,000 playing blackjack. The winnings enabled the cash-strapped company to meet payroll the following Monday. “The $27,000 wasn’t decisive, but it was an omen that things would get better,” Smith says. In the end, he raised somewhere between $50 and $70 million, from twenty of the USA’s leading risk venture speculators, including such companies as the First National City Bank of New York and the Bank of America in California. At the time, Federal Express was the most highly financed new company in U.S. history, in terms of venture capital.
Federal Express installed its first drop box in 1975 which allowed customers to drop off packages without going to a company local branch. In 1976, the company became profitable with an average volume of 19,000 parcels per day.
A McDonnell Douglas MD-11 pictured in 1995, wearing the old Federal Express livery which was used until 1994
A 1977 legislative change (Public Law 95-163) removed restrictions on the routes operated by all-cargo airlines, and enabled Federal Express to purchase its first large aircraft: seven Boeing 727-100s. In 1978, the company went public and was listed on The New York Stock Exchange. The following year it became the first shipping company to use a computer to manage packages when it launched “COSMOS” (Customers, Operations and Services Master Online System), a centralized computer system to manage people, packages, vehicles, and weather scenarios in real time. In 1980 the company implemented “DADS” (Digitally Assisted Dispatch System) to coordinate on-call pickups for customers; this system allows customers to schedule pickups for the same day.
In 1980, Federal Express began service to a further 90 cities in the United States. The following year the company introduced its overnight letter to compete with the U.S. Postal Service’s Express Mail, and allowed document shipping for the first time. Later in 1981 it started international operations with service to Canada, and officially opened its “SuperHub” at the Memphis International Airport.
First FedEx van on display at the world headquarters complex in Memphis, Tennessee
Federal Express’ sales topped $1 billion for the first time in 1983. In the same year the company introduced ZapMail, a fax service that guaranteed the delivery of up to five pages in less than two hours for $35. ZapMail would later become a huge failure for the company, costing it hundreds of millions of dollars.
In 1986, the company introduced the “SuperTracker”, a hand-held bar code scanner which brought parcel tracking to the shipping industry for the first time. Federal Express continued its rapid expansion in the late 1980s, and opened its hub at Newark Liberty International Airport in 1986 and at Indianapolis International Airport and Oakland International Airport in 1988. In 1989, the company acquired Flying Tiger Line to expand its international service, and subsequently opened a hub at Ted Stevens Anchorage International Airport to accommodate this new, expanded service. As the volume of international shipments increased, Federal Express created Clear Electronic Customs Clearance System to expedite regulatory clearance while cargo is en route.
A FedEx Express delivery truck, showing the dual branding, both “FedEx” and “Federal Express” that the company used from 1994 to 2000
In 1994, Federal Express adopted the “FedEx” name, formalizing the abbreviation that until then was unofficial. Also that year, FedEx launched Fedex.com as the first transportation web site to offer online package tracking, which allowed customers to conduct business via the internet. In 1995, the company acquired air routes from Evergreen International to start services to China, and opened an Asia and Pacific hub in Subic Bay International Airport in the Philippines. In 1997 FedEx opened its hub at Fort Worth Alliance Airport and in 1999 opened a European hub at Charles de Gaulle Airport in France. In 2000, the company officially dropped the “Federal Express” name and became “FedEx Express” to distinguish its express shipping service from others offered by its parent company FedEx Corporation.
In 2001, FedEx Express signed a 7-year sole source contract to transport all Express Mail and Priority Mail for the United States Postal Service. Prior to 2001 the Postal Service contracted with multiple airlines on a regional basis for these services. This contract allowed FedEx to place drop boxes at every USPS post office. In 2007, the contract was extended until September 2013. In 2013 FedEx Express won a new 7-year contract for the services ending in 2020 beating out UPS which launched a competitive bid. In 2017 the Postal Service extended the 2013 contract to 2024. The USPS continues to be the largest customer of FedEx Express.
In December 2006, FedEx Express acquired the British courier company ANC Holdings Limited for £120 million. The acquisition added 35 sort facilities to the FedEx network and the company introduced Newark, Memphis, and Indianapolis routes directly to UK airports instead of stopping at FedEx’s European hub at Charles de Gaulle Airport. In September 2007, ANC was rebranded as FedEx UK. FedEx Express also acquired Flying-Cargo Hungary Kft to expand service in Eastern Europe.
A DC-10 landing at San José
An Airbus A310-200 on approach to San José, CA
The late-2000s recession hit parent company FedEx Corporation and its express division hard. Many companies looking for ways to save money stopped shipping or moved to cheaper alternatives, such as surface shipping. FedEx Corporation announced large network capacity reductions at FedEx Express, including retiring some of its oldest and least efficient aircraft such as the McDonnell Douglas DC-10 and the Airbus A310. FedEx also announced layoffs and work hour reductions at some of its hubs.
In December 2008, FedEx postponed delivery of the new Boeing 777 Freighter; four were delivered in 2010 as previously agreed, but in 2011, FedEx only took delivery of four, rather than the ten originally planned. The remaining aircraft were delivered in 2012 and 2013.
FedEx Express closed a hub for the first time in its history, when operations at its Asian-Pacific hub at Subic Bay International Airport in the Philippines ceased on February 6, 2009. The operations were transferred to Guangzhou Baiyun International Airport in southern China. FedEx Express had planned to open the new Chinese hub in December 2008 but in November 2008, the company delayed the opening until early 2009 citing the need to fully test the new hub.
On June 2, 2009, FedEx opened the new hub building at Piedmont Triad International Airport in Greensboro, North Carolina. FedEx announced in December 2008, that it still intended to open the building on time, despite the bad economy. The hub’s operations would be scaled back from 1,500 employees to only 160, the size of the previous operations at the much smaller sorting facility. FedEx gave no time line as to when the hub would be operating at expected hub levels. The hub had been delayed many years since FedEx first picked the airport to be its Mid-Atlantic U.S. hub back in 1998. FedEx had to fight many complaints from nearby homeowners about the anticipated noise generated by its aircraft, because most of its flights take place at night. A third runway was built to accommodate the hub operation and the extra aircraft.
On October 27, 2010, FedEx opened its Central and Eastern European hub at Cologne Bonn Airport. The hub features a fully automated sorting system that can process up to 18,000 packages per hour. The roof of the hub features FedEx’s largest solar power installation, producing 800,000 kilowatt hours per year.
FedEx Express Airbus A300F4-622R landing at Cologne Bonn Airport
FedEx Express Boeing 777F landing at Beijing Capital International Airport
FedEx Express Boeing 757-200SF landing at Cologne Bonn Airport
As of August 2017, the FedEx Express fleet consists of the following aircraft:
FedEx Express fleet
Aircraft In service Orders Notes
Airbus A300-600RF 68 – Older aircraft to be retired and replaced by Boeing 767-300F
Airbus A310-300F 3 – To be phased out
Boeing 757-200SF 119 –
Boeing 767-300ERF 50 64 Deliveries through 2023 with additional 50 options
Replacing Airbus A300-600F, A310-300, and MD-10
1 aircraft to be returned to lessor
Boeing 777F 33 16 16 additional aircraft to be delivered between 2018 and 2023
McDonnell Douglas MD-10-10 26 – To be phased out
Replacement aircraft: Boeing 767-300F and Boeing 777F by 2020.
McDonnell Douglas MD-10-30 13 –
McDonnell Douglas MD-11F 57 – Older aircraft to be retired.
Total 372 80
FedEx Contracted Feeder Fleet
ATR 42-300F/-320F 25 –
ATR 72-200F 20 –
ATR 72-600F – 30 Launch customer
Deliveries begin in 2020
Order with 20 options.
Cessna 408 SkyCourier – 50 Order for 50 with 50 options
Cessna 208B Super Cargomaster 239 –
Total 284 80
FedEx Express MD-11F landing at Frankfurt Airport
FedEx Express operates the world’s largest cargo air fleet with over 660 aircraft, and is the largest operator of the Airbus A300, Airbus A310, ATR 42, Cessna 208, McDonnell Douglas DC-10/MD-10, and the McDonnell Douglas MD-11. The company took delivery of the last Boeing 727 built in September 1984 and the last A300/A310 built in July 2007. To be able to respond to changing freight demand quickly (i.e. more cargo that can fit on an aircraft), or to prevent cargo from being stranded on aircraft grounded with mechanical problems, FedEx Express tends to keep a number of empty or underloaded aircraft (usually five) in the air during the overnight to “sweep” the USA.
In 2007, FedEx revealed plans to acquire 90 Boeing 757-200s. Because production ended in 2005, FedEx was left with no choice but to acquire secondhand aircraft from other airlines to replace its aging Boeing 727 fleet, at a cost of US$2.6 billion. The 757’s debut for revenue service was on May 28, 2008. The last Boeing 727 was retired on June 21, 2013, after 35 years of service with FedEx.
FedEx Express was scheduled to be the launch airline for the Airbus A380 freighter, having ordered ten for delivery between 2008 and 2011 with options on ten more. The company had planned to introduce the first aircraft into service in August 2008 for use on routes between hubs in the United States and Asia. Faced with A380 delays of more than two years, FedEx canceled these orders and replaced them with an order for 15 Boeing 777Fs with an option for 15 more, to be delivered from 2009 through 2011. FedEx has said that Airbus will allow it to transfer its nonrefundable deposits to purchases of future aircraft, and has stated it may consider the A380F when the A380 program is less affected by construction delays. In December 2008, FedEx postponed delivery of some of the 777s: four were to be delivered in 2010 as previously agreed, and four more in 2011, rather than the 10 originally planned. Delivery of the remaining aircraft was postponed to 2012 and 2013. In January 2009, FedEx exercised its options to buy 15 more 777 freighters and acquired options for a further 15.
On December 15, 2011, FedEx announced an order for 27 Boeing 767-300Fs to replace its MD-10 aircraft. The 767s will be delivered between 2014 and 2018, with three aircraft being delivered in 2014, and with six aircraft delivered each year between 2015 and 2018. The airline also delayed deliveries of eleven Boeing 777 freighters currently on order, but converted two options to firm orders.
On July 2, 2012, FedEx announced an order for an additional 15 Boeing 767-300 freighters to replace its MD-10 and A310-200 aircraft. As part of this announcement, it converted four of its Boeing 777 freighter order to 767-300Fs, for a total of 19 new 767s. The first Boeing 767-300F was delivered to the airline on September 4, 2013.
Fedex Express had agreed to buy up to 30 ex United Airlines Boeing 757-200s. Eleven are firm orders due to be delivered between 2013 and 2015, and 16 are options.
With one of the world’s largest aircraft fleets, FedEx Express is the largest member of the United States Civil Reserve Air Fleet in terms of aircraft pledged.
The first Dassault Falcon 20C delivered to FedEx (operated with the registration N8FE) is on display at the Steven F. Udvar-Hazy Center of the National Air and Space Museum at the Smithsonian Institution.
As of 2015, company pilots were organized under the auspices of the Air Line Pilots Association.
An ATR 42-300 operated by ASL Airlines on arrival into Rome-Fiumicino Airport
FedEx Feeder is the branding applied to all FedEx Express propeller-driven aircraft which feed packages to and from airports served by larger jet aircraft.
In the United States (along with Morningstar Air Express in Canada), FedEx Express operates FedEx Feeder (and for Morningstar, mainline FedEx service) on a dry lease program where the contractor will lease the aircraft from the FedEx fleet and provide a crew to operate the aircraft solely for FedEx. All of the feeder aircraft operated in the United States, plus the Morningstar feeder and mainline fleet, are owned by FedEx and because of this all of the aircraft are in the FedEx Feeder livery (or in the case of Morningstar’s mainline fleet, standard FedEx Express livery). Just like regional airlines, the contractor will operate the aircraft with their own flight number and call sign.
Outside the United States (except for Morningstar Air Express), the contractor will supply their own aircraft, which may or may not be in the FedEx Feeder livery. Depending on the arrangement with FedEx, the contractor may be able to carry cargo for other companies with the FedEx cargo.
List of contract carriers:
ASL Airlines Ireland (Largest contractor, European partner)
Baron Aviation Services
Carson Air (Regional routes Western Canada)
Morningstar Air Express – Also operates mainline FedEx service within Canada
Mountain Air Cargo
West Air Inc.
Navistar eStar all-electric van in Los Angeles in 2010. The EV was manufactured in the U.S. under license from Modec.
In 2003, FedEx Express introduced hybrid electric/diesel trucks into its fleet. At the time the company had hoped to replace its entire 30,000 W700 delivery truck fleet with the hybrid, but in June 2009 only 170 were on the road. Ninety-three of these operate in the United States in New York, Tampa, Sacramento, and Washington, D.C., while the rest operate in Tokyo, Toronto, and Turin. FedEx blamed the low number on a lack of investment from other major companies in hybrid technology. It had hoped that other companies would order hybrid trucks, and that tax credits would be issued by the United States government to reduce the cost.
FedEx claimed that the hybrid truck in the 2003 test decreases soot by 96 percent and emissions by 65 percent. It also claimed that the truck gets more than 50% better gas mileage while still having the same cargo capacity as a conventional truck.
In 2009, FedEx Express partnered with Iveco and started a new test program of hybrid electric/diesel vans. The test program will consist of 10 hybrid vans deployed in Milan and Turin, Italy. FedEx claims the new vans will have a 26.5% reduction in fuel consumption and a decrease in carbon dioxide emissions of 7.5 tons when compared to FedEx’s standard vehicle. The trial will continue until May 2010 and after the program’s conclusion, FedEx will evaluate if the vans should be deployed on a larger scale.
In July 2009, FedEx Express partnered with Freightliner and Eaton Corporation to convert 92 delivery trucks into hybrids. The conversions boosted FedEx’s fleet of hybrid-electric vehicles by more than 50 percent to 264. The trucks were placed into service in Los Angeles, San Diego and San Francisco.
In November 2009, FedEx Express purchased 51 gasoline-electric hybrid vehicles from Azure Dynamics. The new trucks will be put into service in The Bronx, New York City. The Bronx will be FedEx’s first all hybrid station. The addition will bring FedEx Express’ fleet of hybrid electric and electric vehicles to 325.
A Boeing 727-200 in Portland, Maine
FedEx Express has set a goal of getting 30 percent of its jet fuel from petroleum alternatives by 2030.
FedEx phased out its last Boeing 727s in 2013 replacing them with Boeing 757s; the airline says the 757s are 47 percent more fuel-efficient. FedEx will eventually switch from MD-11s to Boeing 777s for its long-range, international routes, freeing up the MD-11 fleet to fly shorter routes currently flown by the DC-10.
Major incidents and accidents
Over the history of Federal Express and FedEx Express, there have been eight incidents in its mainline fleet, plus an attempted hijacking, resulting in two deaths and eight aircraft hull losses. This table only lists mainline fleet crashes that happened under FedEx Express’ direct operations, and does not list either crashes related to the FedEx Feeder fleet, or incidents or accidents associated with the Flying Tiger Line after its acquisition by Federal Express until its operations were fully merged with Federal Express.
number Date Registration Aircraft type Survivors/
705 1994-04-07 N306FE McDonnell Douglas DC-10-30 4/4 Auburn Click here - we can forward your call to oway, a Federal Express pilot (and former military pilot) facing possible termination for inconsistencies in his prior experience, attempted to hijack this aircraft and use it for a kamikaze-style attack on the Federal Express headquarters in Memphis, Tennessee. He intended to make the crash appear as an accident in order for his family to receive his Federal Express insurance money. The crew of Flight 705 were able to subdue Click here - we can forward your call to oway and land the aircraft safely. The crew’s injuries disabled them from flying professionally ever again. Click here - we can forward your call to oway was eventually sentenced to two life sentences in prison.
1406 1996-09-05 N68055 McDonnell Douglas DC-10-10 5/5 Bound for Logan International Airport, the aircraft experienced an in-flight fire in the cabin cargo compartment, and diverted to Stewart International Airport in Newburgh, New York to make an emergency landing. After landing, the fire consumed the aircraft.
14 1997-07-31 N611FE McDonnell Douglas MD-11 5/5 Arriving at Newark Liberty International Airport from Anchorage International Airport at the end of a scheduled flight, the number 3 (right-side) engine contacted the runway during a rough landing which caused the aircraft to flip over. The crew escaped through a cockpit window before the aircraft was destroyed in the ensuing fire.
87 1999-10-17 N581FE McDonnell Douglas MD-11 2/2 Upon landing at Subic Bay International Airport from Shanghai Hongqiao International Airport, the aircraft overran the whole length of the runway and plunged into the bay where it was completely submerged. It was subsequently written off.
1478 2002-07-26 N497FE Boeing 727-232 3/3 On final approach to Tallahassee Regional Airport from Memphis International Airport, the aircraft’s landing gear hit a tree about 70 feet (21 m) high and 3,650 feet (1,110 m) short of the runway which caused it to crash into the trees and open field short of the runway into parked construction vehicles, with it rotated 260 degrees from the runway. The aircraft was destroyed in the ensuing fire.
647 2003-12-18 N364FE McDonnell Douglas MD-10-10 7/7 After landing at Memphis International Airport from Metropolitan Oakland International Airport, the right main landing gear collapsed and caused the aircraft to veer off the runway. The aircraft was destroyed in the subsequent fire.
630 2006-07-28 N391FE McDonnell Douglas MD-10-10 3/3 After landing at Memphis International Airport following a flight from Seattle-Tacoma International Airport, the left main landing gear collapsed. Following the landing gear failure, the number 1 (left-side) engine contacted the runway and caused a small fire and structural damage to the aircraft. The aircraft was written off.
N/A 2008-05-08 N904FX
N905FX ATR 42-320
(both aircraft) 0/0 These two aircraft were written off after they suffered substantial damage at Piedmont Triad International Airport when the airport was hit by a tornado. Both aircraft were parked when they were struck by the tornado; one aircraft was blown into a ditch and the other was blown into a fence.
80 2009-03-23 N526FE McDonnell Douglas MD-11 0/2 The first fatal accident in the mainline history of FedEx Express, this aircraft suffered multiple bounced landings on its nose before crashing at Narita International Airport while landing in windy conditions. The aircraft touched down and bounced on its nose gear back into the air, coming down again on its nose gear before bouncing back up. The nose gear impacted one final time before the aircraft banked to the left and the wing clipped the ground. The aircraft burst into flames and came to rest upside down, killing both the captain and first officer, the only occupants.
910 2016-10-28 N370FE McDonnell Douglas MD-10-10 2/2 Upon landing on Runway 10L at Fort Lauderdale-Hollywood International Airport, engine #1 caught fire on the landing roll. The port side gear then collapsed during the fire approximately 6600 feet down the runway.
Northrop Grumman Guardian
A McDonnell Douglas MD-11 during a test flight of the Guardian, which can be seen mounted to the belly aft of the wings.
In 2003 FedEx Express partnered with the Department of Homeland Security and Northrop Grumman to develop and flight test an anti-missile system, the Northrop Grumman Guardian. It is intended that this system could be deployed on commercial airliners to protect them from terrorist attacks such as the 2003 Baghdad DHL attempted shootdown incident. FedEx supplied an MD-11 and a leased 747 for the flight test phase.
FedEx Express became the first air carrier to deploy the Guardian on a commercial flight in September, 2006, when it equipped an MD-10 freighter with the pod. The company currently has nine aircraft equipped with the system for further testing and evaluation. Because of the program’s success, the U.S. Congress directed DHS to extend it to passenger-carrying aircraft.
Memphis, TN – World Super Hub
Indianapolis, IN – National Hub
Anchorage, AK/Ted Stevens
Oakland, CA – West Coast Hub
Ft Worth, TX/Alliance
Miami, FL – Latin America Hub
Greensboro, NC/Piedmont Triad – MidAtlantic Hub –
Paris, France/Charles de Gaulle – European Hub
Toronto, Ontario, Canada/Pearson – Canadian Hub
Shanghai, China/Pudong – Opening 2017
Osaka, Japan – North Pacific Regional Hub
London, UK/Stansted – UK Hub
Dubai, UAE – Middle East Hub
Singapore – South Pacific Hub